Improving Communication and Decision Making within Quality Function Deployment
نویسندگان
چکیده
One of the main problems within concurrent engineering is the visibility of activities and knowledge across perspectives. Quality Function Deployment (QFD) is a method to enhance communication between developers of different views. It is based on reconciled planning and communication procedures arranged around a form called House-of-Quality (HoQ). Descriptions like "Listening to the Voice of the Customer" or "A Method for Guaranteeing Communication" emphasize the importance of communication. Most of todays QFD implementations neglect its communication aspects. Improving QFD with approaches used in the area of Computer Supported Cooperative Work (CSCW) as well as Group Decision Support Systems (GDSS) are leading to a new generation of QFD tools. This paper introduces the integration of two techniques Argumentation Systems and Electronic Meeting Systems into a QFD-tool.
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